Couple problems. I tried to gift my brother a New Yorker subscription just now:
Because I live in Australia, I click the appropriate link ("Click here to send this gift to an international address"):
Fill out my brother's details and click submit, because I'm not really paying attention. Oh, what? How in fuck's name is this a gift form? I've just ordered him a regular subscription with no indication who it's from. And he's the one getting the payment receipt.
Fine, whatever. I'll just have to tell him now that I ordered him a subscription. Luckily this credit card number runs out before the auto-renew kicks in, since, contrary to your claims ("If giving a gift, this does not apply to your gift subscription") on the order form for gifts, the subscription confirmation I received says plain: "This order includes the Subscriber's Automatic Renewal Feature". (Surely breaking some sort of false advertising / scam me out of my money law, at least in this country.)
I wonder if you've had many international gift subscriptions from this page. If not, maybe all this is the reason why.
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Okay, so where do I go to try and sort out this mess? Ah, I see:
So I can't log into my account. Funny, I know that I have access to the online archive through my regular email login. Well, maybe customerservice needs a separate registration.
The next possibility asks for an account number. Well, since I bought my subscription on an iPad through the app I never received one. Never see a receipt since it goes through iTunes. Scratch that option.
Finally, aha!, "I don't have my account number, what should I do?" — perfect, right?
Select a country.
Fuck you too, Americans.
Luckily for all of us, I found a "Contact Us" page with a text box. Hopefully this will help to sort something out.
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By the way, while I'm here, I also wanted to point out that having to use the clunky online archive mess for articles in the current issue behind the paywall is a pain in the arse.
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Besides all this technology mess, though, love your work. Good luck sorting it all out.